service@norfolkleisure.co.uk

Warranty Claim Process

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If you need to make a warranty claim and purchased your goods through a retailer, please provide them with the following details to ensure a smooth resolution:

• Product code/name

• A clear description of the issue you're experiencing

• Proof of purchase (e.g., receipt or invoice)

• An image of the full set and additional comprehensive images of the issue(s)

We will work closely with the retailer to resolve the issue as quickly as possible. Thank you for your cooperation!

If you would like to reach out to us directly, please be aware that we have contractual agreements with our retailers and may not be able to provide full assistance. In such cases, we might recommend that you return to your retailer. However, to help us assist you as best as possible, please provide the following information:

• Full name

• Product code/name

• A detailed description of the issues you are experiencing

• Proof of purchase

• An image of the full set and additional comprehensive images of the issue(s)

Our team will respond to your enquiry as soon as possible. Thank you for reaching out to us!